FAQ

The unique code is entered in the payment window. After entering, the value of the code will be deducted from the total purchase.

If the code value exceeds the total purchase, the difference will not be refunded.

Due to border controls, a valid photo ID (such as a driving license) must be included when entering Sweden

København
Nordre Toldbod 18-24 (ud for)
1259 København K, Danmark

Google Street View

Helsingør
Færgevej 24
3000 Helsingør, Danmark<

Hven
Bäckviken
260 13 Sankt IBB, Sverige

Unfortunately not.

Most major places such as Spirit of Hven, Backfallsbyen, Hven Durum, Hamnkrogen, Prästasvangens Turist og Konferenscenter, Turistgården, Hvens bicycle rental, St Ibbs Golfklub, Tycho Brahe museum, Vensevent, Vens Hytter and Camping etc. accepts the usual credit cards such as VISA, Mastercard, etc.

Around 15 minutes before departure. Please come in good time – this is of great help to the shipping company so that they can sail on time.

Yes you can.

You just need to be aware that on fully booked departures you may be asked to move a pram or pram to either the lower or upper deck of the ferry.

This only applies to regular prams and prams. Bicycle trailers that are designed as such cannot be included.

Yes, there are several toilets on board M/S Jeppe.

Yes, there is a kiosk on board, from which a selection of drinks and snacks is sold. Meals such as breakfast, coffee & cake, and tapas pastries can be pre-ordered, as seating and seating will be reserved.

Skånetrafiken has buses that run in relation to the arrival and departure of the ferry.

You can read more about departure times and prices about Venbussens here.

The easiest way is to go to Østerport Station by bus, train or Metro and go down to Nordre Toldbod. It takes about 15 minutes.

No, unfortunately not with M/S Jeppe, who departs from Copenhagen.

The road is not ideal for driving, but if the car is to be used, you can travel via Landskrona, from where car ferries depart.

Park your car at home and rent a bike or take the local bus during your visit to Hven.

Most places accept Danish kroner, but the price is 1 to 1.

The entire Hven is classified as a nature reserve or wetland, and the Swedish public rule does not apply to Hven.

It is prohibited to camp, grill and pick flowers in the open air. On the other hand, you can camp and grill at Hven campsite and use the barbecue areas in Bäckviken and Kyrkbacken harbor.

Hven is only 4.5 km long and 2.4 km wide, and the approx. 12 km long cycle route along the coast can be covered in one hour.

Who is a Swedish island. MobilePay is a Danish payment system. So unfortunately it cannot be used.

Yes, it is possible to purchase the option to rebook a ticket up to 14 days before departure. You can purchase the option when you buy your ticket.

Your dog is welcome on board, but for the sake of other passengers, it cannot enter the salons.

You must also provide an EU dog passport and then you must report the visit to Sweden to the Swedish Customs Administration and the Swedish Agricultural Agency at this link:

https://www.tullverket.se/sv/privat/resa/resameddjur/resamedhundellerkatt.4.7df61c5915510cfe9e7107ce.html